Policies

Returns

We want you to be happy with your purchase!

Please note that we do not accept returns, as it can be difficult to determine whether products have been used.

Symétrie has the right to refuse returns for reasons like change of mind, so we encourage you to carefully review the product descriptions and ingredient list before making a purchase.

If you have any concerns about your order or need assistance before purchasing, feel free to reach out to hello@symetrie.au 

Terms and conditions

Welcome to our website. By purchasing our lash growth product, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. 

1. Product Information

While we strive to provide accurate product descriptions and information, we do not guarantee that the content is error-free, complete, or current. Always read the ingredients and instructions before use. 

2. Usage

 Our lash growth product is intended for external use only. Avoid contact with eyes. If irritation occurs, discontinue use and consult a healthcare professional. Results may vary from person to person.

3. Refunds and Returns

Due to the nature of our product, we do not accept returns or offer refunds unless the product is faulty. If you experience any issues with your order, please contact us at hello@symetrie.au

4. Limitation of Liability

Symétrie is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our product. Use at your own risk.

5. Intellectual Property

All content, trademarks, and other intellectual property on our website are owned by or licensed to Symétrie. Unauthorised use is prohibited. 

6. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site after any changes signifies your acceptance of the new terms.

7. Governing Law

These terms and conditions are governed by the laws of Australia NSW. Any disputes shall be resolved in accordance with those laws. 

8. Contact Information

For any questions regarding these terms and conditions, please contact us at hello@symetrie.au.

By completing your purchase, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing our products!